This policy explains what personal data Kheti Sehat collects, why we need it, and who sees it. In short: we collect only what we need to run your bookings and payments, we never sell it, and you can ask us to see or delete it at any time.
01What we collect
Everyone
- Your name, phone number and/or email address, and your role on the platform.
- Your password — stored only as a secure one-way hash; we never see it.
- Notifications we send you and your language preference.
Farmers / requesters
- Service requests: what you need, preferred dates, the provider you chose, prices and booking status.
- For health services, your Ayushman Bharat card status if you choose to share it.
- Concerns, refund requests and the ratings you give.
Providers
- Your public profile: name, services, location and district, availability, photo and Ayushman empanelment.
- Payout details: UPI ID or bank account number and IFSC, used only to pay you.
- Your bookings, earnings, payouts and the ratings you receive.
02Payment information
Card, UPI and net-banking details are entered on our payment partner Razorpay's secure checkout and are handled by Razorpay — Kheti Sehat never receives or stores your full card number. We keep the payment and refund references Razorpay gives us, and the reference of each payout we make to a provider.
03How we use it
- To run bookings: show requests to the right provider, take payment, hold it, and pay providers.
- To send you updates about your bookings by SMS and in the app.
- To verify providers and keep the directory trustworthy.
- To resolve concerns and refund requests — coordinators can see the booking and both parties' contact details.
- To prevent fraud and misuse, and to meet legal and tax obligations.
06How long we keep it
We keep your account details while your account is active. Booking and payment records are kept for as long as Indian tax and accounting law requires, even after you close your account. Everything else is deleted or anonymised when it is no longer needed.
07Your rights
Under Indian data protection law, you can ask us to:
- show you the personal data we hold about you;
- correct anything that is wrong or out of date — most of it you can edit yourself in Account Settings;
- delete your account and personal data, except records we must keep by law;
- stop using your data for anything other than running your bookings.
Email support@khetisehat.com and we will respond within 30 days.
08Keeping it safe
Data is sent over encrypted connections and stored in a secured database. Passwords are hashed, access to personal data inside Kheti Sehat is limited by role, and payment details stay with Razorpay. No system is perfectly secure — if we learn of a breach that affects you, we will tell you.
09Children
Accounts are for adults aged 18 and over. A parent or guardian may book health services for a child, and is responsible for the information they share about them.
10Changes to this policy
If we change how we use your data in a significant way, we will tell you by SMS or on the site before the change applies. The date at the top always shows the latest version.