Terms of Service

Kheti Sehat is an online marketplace that connects people who need agricultural or health services ("farmers" or "requesters") with independent service providers ("providers"). Coordinators employed or appointed by Kheti Sehat help verify providers and resolve problems.

Providers are independent businesses and professionals. Kheti Sehat does not itself perform the services listed, and is not a hospital, clinic or emergency service. In a medical emergency, call 108.

• You must give your real name and a phone number or email you can be reached on.
• Keep your password private — you are responsible for activity on your account.
• Farmers and providers can sign up themselves. Coordinator and admin accounts are created by Kheti Sehat only.
• We may suspend an account that gives false information, misuses the platform, or harms other users.

• Sending a service request is free and does not commit you to pay.
• The provider (or a coordinator) sets a price for the job. The booking only goes ahead once you pay that price.
• Providers must not start work before the payment is shown as received, and must not ask you to pay them directly.
• Either side may cancel before the work is under way. If you have already paid, you are refunded in full.

You pay Kheti Sehat, not the provider. Payments are collected through our payment partner (Razorpay) by UPI, card or other supported methods, and are held by Kheti Sehat until the job is settled.

• When the provider marks the job complete, you have 72 hours to confirm it, raise a concern, or request a refund.
• If you do nothing within 72 hours, the job is confirmed automatically.
• Once a job is confirmed, Kheti Sehat pays the provider the agreed price minus the platform fee.
• If you request a refund, the payment stays on hold while a coordinator reviews it (see Refund requests).
• Refunds go back to the original payment method. Your bank or card issuer may take a few working days to show it.

If the work is not right, use Raise Concern on the booking. Your concern goes to the provider, who should fix the work and resubmit it. Your payment stays on hold, and the 72-hour window starts again when they resubmit. You can raise a concern more than once, or request a refund at any point instead.

If you use Request Refund, a coordinator will contact you and the provider, hear both sides, and decide what share of the payment (from 0% to 100%) is refunded to you. The rest is paid to the provider.

• The coordinator's decision is based on what both sides say and any photos or evidence they share.
• A 100% refund cancels the booking; a partial or 0% refund completes it.
• If you disagree with a decision, contact us within 7 days and a senior team member will review it.

• You must hold any licence, registration or qualification your service legally requires, and keep it valid.
• Your profile, prices and Ayushman empanelment status must be accurate.
• Only verified providers appear in the public directory. Verification can be withdrawn at any time.
• Kheti Sehat charges a platform fee on each completed job — 10% unless we agree a different rate with you. It is deducted from the payout.
• Payouts are sent to the UPI ID or bank account in your settings after the job is confirmed.
• You must not take bookings or payments for jobs found on Kheti Sehat outside the platform.

• Be respectful to farmers, providers and coordinators — no abuse, threats or harassment.
• Do not post false reviews or ratings, or rate a job you did not book.
• Do not try to break, overload or misuse the platform or other people's accounts.

We work hard to verify providers and to hold payments fairly, but providers are responsible for the services they deliver. To the extent the law allows, Kheti Sehat's liability for any booking is limited to the amount paid for that booking.

Nothing in these terms limits rights you have under Indian consumer protection law.

We may update these terms. If the changes are significant we will tell you by SMS or on the site before they apply. These terms are governed by the laws of India, and disputes are subject to the courts of Uttar Pradesh.